![]() Once you’ve setup your Ring Chime Pro, run the connectivity test again using the Ring app to ensure connectivity issues have been fixed. Experience improved speed and quality while also receiving inn-home doorbell and motion alerts by plugging in the Chime Pro as close to your Ring device as possible. Use a Ring Chime Pro or other wifi extenderĮxtend the range of your wireless network to doorbells and cameras with the Ring Chime Pro. If your device is connected to a 5Ghz network and is disconnecting from the network or having connectivity issues, you can attempt to connect to a dedicated 2.4Ghz network, provided by your wifi router. Other devices can also operate using a 5GHz signal. Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Connect to a dedicated 2.4Ghz or 5Ghz network Refer to your modem or router manufacturer’s instructions for resetting your device. If you have troubleshot your signal strength and are still experiencing poor connectivity, you may want to reset your modem and/or router. Keeping your router away from structural objects like boilers or water tanks. Moving your router closer to Ring devices using a broadband or cable extension kit. Place your router 1-2 feet off of the floor away from big metal objects, large devices like TVs, or out from behind sofas. Interference from neighboring networks called ‘channel interference’.Īn older router model with outdated firmware. ![]() Obstacles like metal objects, thick walls, fridges, and microwaves near the position of your router. Other factors that could be interrupting your connection may include: ![]() Routers that are in a closet, behind a sofa will have, or experiencing interference caused by other devices may also see diminished signal strength. If your signal is poor or very poor, this may be due to the distance between the router and your Ring device. The RSSI value will be green (good), amber (poor), or red (very poor) to indicate your wifi signal strength. Note the color of the RSSI value listed for Signal Strength. To check the strength of your wifi signal, do the following: If your internet speeds are good, there may be weak signal strength between your router and the Ring device. ![]() If you have around 2Mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. I have more than 2Mbps connectivity, but my Ring device is still slow If you are getting less than 2Mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device. If you are testing a Contact Sensor, make sure the front door is closed.ĭuring the test, make sure of the following: Before you check your connection make sure your mobile device and Ring devices are using the same wifi network.įor the best results, stand 1-2 feet away from the Ring device you are testing. Ring devices require high speed internet to bring you crisp, clear video and audio. Things to check Test your wifi connection. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. Xfinity internet is a popular ISP known for its fast speeds, unlimited data and low equipment fees, allowing customers more freedom by offering service without a long-term contract.Back How to Improve Ring Device Internet Connection Close any apps or web pages on your computer that may be using up bandwidth, such as video and music streaming apps or sites.These devices can use up bandwidth and interfere with your test results, even if you aren’t actively using them. This includes any device that may be connected to your Wi-Fi network, such as smartphones, tablets, smart TVs, Wi-Fi enabled cameras, etc. Disconnect any other devices that use the internet. ![]() If your internet plan advertises speeds above 100 Mbps, use a Cat5e, Cat6 or Cat7 Ethernet cable for the best results. Connect your computer directly to the modem using an Ethernet cable.However, keep in mind that these steps are not necessary to take the xfinity speed test. Tips for getting accurate Xfinity speed test resultsīefore starting your test, there are a few steps you’ll want to take to ensure it is accurate. ![]()
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